Returns & Exchanges

At Carian's, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer replacements or refunds for any products that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Contact Support

  Email our customer service team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Include clear photographs of the packaging and the specific items if they arrived damaged or spoiled to help us process your claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a full refund or a fresh replacement is appropriate.

• 4.
  Resolution

  Once approved, your replacement will be shipped immediately at no extra cost, or a credit will be applied to your original payment method.